Last updated: November 2, 2026
Who we are
Rideau Pharmacy (“we”, “us”) is a community pharmacy. We are a health information custodian under Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), and we follow the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
Information we collect
We collect only what we need to provide safe care, including:
- Name, date of birth, address, phone number and email
- Health card number and insurance details
- Prescriptions, medication history, allergies and relevant health conditions
- Information you send us through this website’s forms
- Basic technical data such as browser type when you visit this website
How we use it
- Dispensing medications and checking for interactions
- Providing services such as vaccinations, assessments and reviews
- Billing your drug plan or insurer
- Contacting you about refills, appointments and your care
- Meeting our legal and professional obligations
We do not sell your information, and we do not use your health information for marketing.
When we share it
We share your information only when needed for your care or required by law, for example with:
- Your doctor and other health care providers involved in your care
- Your public or private drug plan, to process claims
- Ontario’s provincial health systems and immunization records, as required
- Regulators such as the Ontario College of Pharmacists, when required
We may share information with someone you authorise, such as a caregiver, with your consent.
Your consent
By providing your information for your care, you give implied consent for us to use and share it with your other health care providers as described above. You can withdraw or limit consent at any time, though this may affect the care we can provide. We will explain any consequences.
How we protect it
We use physical, technical and administrative safeguards, including locked storage, password-protected systems, staff confidentiality agreements and limited access to records. Pharmacy records are kept for the period required by Ontario law and then securely destroyed.
Website, cookies and forms
This website does not use advertising or tracking cookies. Fonts are loaded from Google Fonts, which may log your IP address. Information you send through our forms reaches us by email. Please don’t send urgent or highly sensitive medical details through the website. Call us instead.
Your rights
You may ask to see or get a copy of your records, ask us to correct information that is wrong, and ask who we have shared it with. Contact us using the details below. We will respond within 30 days.
Contact and complaints
Privacy contact: Chris Yzerman
Phone: +1 (613) 285-5263
Email: syzerman@sympatico.ca
If you are not satisfied with our response, you can contact the Information and Privacy Commissioner of Ontario.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.